Special Focus on Passenger Satisfaction, Cleanliness and Continuous Improvement
Ranchi, October 10, 2026: The Airports Authority of India (AAI) conducted the Passenger Service Campaign 2026 at Birsa Munda Airport, Ranchi, from September 17 to October 10, 2026. The Swachhata Hi Seva (SHS) 2026 campaign was also organised from September 17 to October 2, with a focus on improving cleanliness and maintaining a hygienic airport environment.
The Passenger Service Campaign aimed to enhance passenger convenience, improve service delivery, strengthen cleanliness standards and ensure a safe and passenger-friendly airport environment. Special attention was given to passenger assistance, flight information, signage, baggage management, security arrangements and digital passenger services. Priority was accorded to senior citizens, persons with disabilities, women and families travelling with children. Passenger feedback and grievance redressal were also emphasised to identify areas requiring further improvement.
Under the Swachhata Hi Seva campaign, special emphasis was placed on cleanliness, systematic housekeeping, waste segregation and reducing single-use plastic. Airport employees and various stakeholders participated in promoting cleanliness as an essential part of daily operations.
The campaign also highlighted Jharkhand's rich cultural heritage and tourism potential, underlining the role of Birsa Munda Airport, Ranchi, as an important gateway to the state. During the initiative, frontline employees of the airport were honoured for their dedication to passenger service, commitment and significant contribution to smooth airport operations.
As part of the campaign, a practical action plan was prepared to address the areas identified for improvement. The plan includes follow-up measures, the assignment of responsibilities and regular reviews to ensure continuous improvements in passenger facilities, service quality and operational efficiency.
The campaign reflected the collective efforts of various departments of the Airports Authority of India, the Central Industrial Security Force (CISF), airlines, ground-handling agencies, commercial concessionaires and other stakeholders. Birsa Munda Airport, Ranchi, reiterated its commitment to the principles of service, cleanliness and Atithi Devo Bhava, with a continued focus on enhancing passenger satisfaction and providing a better travel experience.
